Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

Updated: 26-Mar-2020 4:34 PM

Did you consult graduating students about changes to the graduation ceremonies?

Student leaders were consulted about the proposed changes for the traditional in-person ceremony. We want to ensure graduating students have an opportunity to celebrate their achievements, and have committed to holding both a virtual ceremony and a postponed in-person graduation ceremony.

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What is a virtual ceremony?

We are currently working out the details for the virtual ceremony/ceremonies, with participation of graduating students and guests taking place online. Please be patient during our planning process and we will post all the details as soon as we can.

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Where will virtual ceremonies be held?

The virtual ceremony/ceremonies will not be held at the UBC Vancouver / UBC Okanagan campus. Participation in the ceremony will be online.

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When is my virtual ceremony? Will it be the same day and time as the original schedule?

We are still working out the details at the moment and will communicate this information as soon as the dates and times are confirmed.

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Will I be able to wear regalia for the virtual graduation?

We are still working out the details at the moment and will communicate how graduating students will be participating in the ceremony. At this time, you will not need to book/rent regalia, and anyone who has booked regalia for Spring 2020 will receive a full refund. For regalia related questions, please email

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Can my family view the virtual ceremony?

We are working towards a virtual ceremony that all graduates and their friends and family can view. Please be patient as we work out the details.

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Is there a limit to how many family members can view the virtual ceremony?

There is no limit to the number of family members who can view the virtual ceremony. The more the merrier.

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Can my family around the world view the virtual ceremony?

The virtual ceremony will be made available for you and your family to view, just as our previous live ceremony webcasts were available.

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Will the virtual ceremony be available to view at a later date?

All past ceremonies are available to view on the archived webcast page of the UBC Graduation website. We will post the virtual ceremony on the same page for you to view at a later date.

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My family has booked travel – what about refunds?

Unfortunately, we do not issue refunds for guest travel.

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How will I receive my diploma?

Diplomas will be mailed to graduating students. More details will be shared about this process once confirmed.

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I’ve applied to graduate in May, and want to withdraw my application and reapply to graduate in November. Can I do this in order to attend the Fall 2020 Graduation ceremonies?

Unfortunately, students cannot withdraw their May graduation application and reapply for any future graduation in hopes of a guaranteed spot to attend a ceremony in the future. If you have further questions about your application, please email Enrolment Services at

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Do I have to participate in the virtual ceremony?

No, participation in the virtual ceremony will be optional.

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What about graduation photography?

We are working with our photography partners at the moment and will communicate if and when photography will be available.

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I heard there will be an in-person ceremony. What are the details?

We are working on planning for the in-person ceremony when it’s safe to bring people together again. Further details will be available at and

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Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

If you have any other questions not answered here, please contact UBC Ceremonies & Events.

How do I get my composite photo (Grad class) and graduation photos?

  • Each department makes separate arrangements to have composite photos that are often framed and hung in their premises.  Please contact the undergraduate coordinator in your program for more information.
  • The Ceremonies Office (that’s us) works with Grad Images on your graduation day.  Each graduate for whom Grad Images has an email and/or mailing address should receive a copy of their proofs within a few days.  Grad Images’ Customer Service Department will assist you with anything you need regarding your photos:  (800) 261-2576, online at, or email

To attend graduation, my family needs a letter of invitation for their visa applications.  Can you provide this?

UBC does not provide invitation letters.  You can write a letter yourself, inviting your family to come to your graduation.   A template for a letter of invitation can be found here
‘Program Completion letters’ to be included as proof of graduation can be downloaded from the student service centre under ‘grades’ or provided by your Faculty.

How can I get my diploma?  My plans changed and I wasn’t able to attend my ceremony.

All diplomas are handled by Enrolment Services at Brock Hall.  To have your diploma mailed or pick up in person,  please contact Enrolment Graduation or call 604-822-9836.

I am graduating with a Dual Degree, what are my options for attending the graduation ceremonies?

Scheduling of Dual Degrees is handled on an individual basis.  You must contact Enrolment Graduation

I am graduating with a Double Major, which ceremony should I attend?

You have been assigned to attend the ceremony for the first major that is listed on your student record; e.g. if your double major is French and Economics, you are assigned to French.  To check your student record, log into the Student Service Centre (SSC), select “Registration,” and then “My Program.”

I am not able to attend my graduation ceremony this term (Spring/Fall). Can I attend the next one around?

Students should attend the ceremony for which they are graduating. Extenuating circumstances around ceremony scheduling should be directed to Enrolment Graduation.

My degree is listed incorrectly, what should I do?

Contact the Graduation department of Enrolment Services at Enrolment Graduation.

How long do the ceremonies last?

Ceremonies run approximately 75 minutes, depending on the number of students graduating.

Can I use tickets from a classmate who is not attending graduation?

Due to the large number of graduates in some ceremonies, we would appreciate if you would return unused tickets to the Chan Centre Ticket office. If you are unable to bring the tickets in person, please email

I have tickets, but now I find that I am ineligible to graduate – what do I do with my tickets?

Due to the large number of graduates in some ceremonies, we would appreciate if you would return unused tickets to the Chan Centre Ticket office. If you are unable to bring the tickets in person, please email

How do I get extra tickets?

Due to the large number of graduates in each procession and limited seating, each student can request up to a maximum of two (2) guest tickets (graduating students DO NOT require a ticket for themselves).
After the ticket request deadline has passed, the UBC Ceremonies Office in conjunction with the Chan Centre for the Performing Arts makes every effort to provide extra tickets if available. More information is posted on the Grad Tickets Request page when available.

Are my tickets for reserved seats or general admission?

Seating for all graduation ceremonies is GENERAL ADMISSION and is on a first-come, first served basis.

Do my guests need tickets for Congregation? Even small children?

Yes. Each guest, including children and infant who might sit on your lap, needs to have a ticket.  The ticketing system is designed to ensure everyone’s safety; Fire Regulations dictate the maximum number of people, big or small, who may occupy the room at one time.

I cannot pick up my tickets in person, what can I do?

If you are unable to pick up your tickets they will be held for you up to 30 minutes before the start of your ceremony. Please note we encourage everyone to pick up their tickets early to avoid long lineups and delays.
If you are unable to pick up your tickets in person, a friend or family member may pick them up for you as long as they have:
a copy of your student card

What is the Stand by line up?

If your ceremony is sold out, your guests are welcome to come early and wait in the Stand by line up in case last-minute non-attendance.   It is recommended that you line up at least half an hour before the ceremony begins.

I am a person with special needs – who should I contact?

For further information concerning arrangements for special needs (i.e. mobility assistance, captioning, interpreting services, etc.) please contact the Centre for Accessibility at 604.822.5844 at least two weeks prior to your ceremony.
For information concerning special needs parking arrangements please call UBC Ceremonies & Events at 604.822.2484.

I am confused about my graduation status on my SSC?

For all inquiries about your graduation status (Applied, Approved, Not approved, Pending and Pending Approval).  Please contact your faculty advisor.

I am not able to attend my ceremony, what should I do?

Inform Enrolment Services by emailing them at Enrolment Graduation.

My plans have changed, and I want to attend graduation, but the option to apply through my CWL is no longer available. What can I do?

Email your request to Enrolment Services at Enrolment Graduation.

What is a procession number?

This is the order in which you’ll cross the stage at your ceremony. Your procession # is listed in the Graduation Summary Details in your Graduation Application. Access your Graduation Application to find your procession number.

I have not rented my gown yet, what do I need to do and who do I contact?

Please contact UBC Bookstore Gown Rentals at  For full information, please visit the UBC Bookstore’s student gown rental FAQ page.

Where should my family and friends meet me after the ceremony is over?

During spring congregation, the reception takes place at the Flagpole Plaza after each ceremony. Your guests can meet you at the following booths:

  • UBC Bookstore tent
  • GradImages Photo tent

During fall congregation Flagpole Plaza is still the best place to meet with your friends and family, from there you can walk over to the Robert H. Lee Alumni Centre for the reception.

I graduated from UBC Okanagan and moved to Vancouver.  Can I receive my degree at a ceremony in Vancouver?

Unfortunately, students must attend ceremonies at their home campus.

Are the ceremonies videotaped or photographed?

All ceremonies are photographed and videotaped. For information regard ordering a video of your ceremony please go to this page, where you will be taken to an online order form

What should I wear?

Glad you asked!  Rule of thumb – wear what would make your parents proud, and remember, you’ll be looking at these pictures for a long time.
You will be given a loose-fitting, black, below-knee-length gown to wear over your street clothes. The gown is warm, and it will cover most of your clothing, but your collar (and necktie) will be visible, as will your legs and feet, especially when you walk across the stage to receive your diploma.  Handbags are not part of the academic regalia; if you must bring one, you will be asked to leave it at your seat.  Some prefer to bring a very small one with a shoulder strap that can be worn underneath the gown.

Are cameras and video recorders allowed at the Graduation ceremony?

Yes, your guests can bring their cameras and recording devices as long as they stay at their seat while doing this.

I am a UBC graduate and I would like to purchase UBC’s official regalia (i.e. hood, cap and gown). Where can I purchase this?

You can purchase UBC regalia (i.e. gowns, hoods, caps, Ph.D. regalia, etc.) at Gaspard & Sons Ltd.